Shipping Information

Get it FAST & Get it FREE

Life’s a sprint. We know it’s important to you to get your order quickly, and we make every effort to ship it within 1 business day. Standard shipping is free on all U.S. orders over $50!

Shipping & Processing Options for the Continental U.S.:

  • Shipping Method
  • Standard USPS
  • Express FedEx
  • Overnight FedEx
  • Delivery time
  • 3-9 Business Days
  • 2 Business Days
  • 1 Business Day
  • Price
  • $4.95**
  • $14.95
  • $19.95
  • Notes
  • No P.O. Box deliveries, sorry!
  • No P.O. Box deliveries, sorry! Your order must be placed before noon EST to ship out the same day.
** Free: orders over $50

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  • SHIPPING RATES FOR CANADA

  • Orders $0 to $99.99 – $9.95
  • Orders $100.00 to $199.99 – $12.95
  • Orders $200.00 to $249.99 – $14.95
  • Orders $250.00 to $349.99 – $19.95
  • Orders $350.00+ – FREE SHIPPING
  • Orders to Canada will be shipped via USPS. Delivery typically takes 3 – 7 business days, but does not account for any customs delays.
  • INTERNATIONAL SHIPPING RATES (Orders to all countries other then the U.S. and Canada)

  • Orders $0 to $199.99 – $19.95
  • Orders $200.00 to $299.99 – $24.95
  • Orders $350.00+ – $29.95
  • Orders to all countries other then the U.S. and Canada will also be shipped via USPS. Delivery typically takes 6 to 10 business days, but does not account for any customs delays.
  • CUSTOMS DUTY & TAXES ON INTERNATIONAL SHIPPING
  • All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer NOT Minou Kids.
  • CUSTOM DELAYS
  • Each country has customs regulations that apply to all mail coming into that country and that might create delays. Minou Kids is NOT responsible for these customs delays.

RETURN POLICY

At Minou Kids, we carefully select all our products and we want to be sure that you are happy with your purchase. If you are unhappy with your order and want to return it for any reason, returns are easy!

  • Merchandise must be returned within 30 days of receipt.
  • Merchandise must be unworn and unwashed.
  • Merchandise must have all tags, attached.
  • Any merchandise marked “Final Sale” on the product page cannot be returned.
  • Hair accessories, socks and tights cannot be returned.
  • GIFTS can be returned for store credit only.

TO MAKE A RETURN

  1. Fill out the QTY RETURNED and REASON CODE on the packing list next to the item(s) you are returning.
  2. Repack the item(s) in a suitable box or bag and include the packing list with the item(s) you are returning.
  3. Complete the customer address section of the pre-paid label and attach it to your package.
  4. Give the package to your postal carrier or drop of at any post office in the Continental U.S.

You can track your package at www.usps.com using the tracking number at the bottom of the pre-paid label.

Refunds will be processed within approximately 3 business days after we receive your return.

Original shipping charges are non-refundable.

Returns for a refund to your original payment method (i.e. credit card) will require a shipping and handling fee of $4.95, which will be deducted from the amount to be refunded. Original shipping charges are non-refundable.

What if you lost your packing slip? (Life is hectic, we get it!)

Please email us at service@minoukids.com or call us at 1-802-999-5247, to obtain your order number. All messages, whether by phone or email, will be returned within two business days.

A packing slip or order number must be included in your return.

If you don’t have your PRE-PAID RETURN LABEL, send your return to this address:

Minou Kids
Att: Return Dept.
401 Innovation Drive
N Clarendon, VT 05759

Minou Kids is not responsible for reimbursement or compensation of lost packages without proof of delivery to our returns facility. Also, we maintain the right to refuse credit of any return that does not comply with our return policy. Please review the policy or contact Customer Service with any questions prior to shipping a return.

INTERNATIONAL RETURNS

Please follow the instructions on the packing list included with your purchase. You must return your items to the address below within 30 days of purchase. Please write your Order Number on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.
Minou Kids
Att: Return Dept.
401 Innovation Drive
N Clarendon, VT 05759

REFUNDS AND PROCESSING

Refunds will be processed within approximately 3 business days after we receive your return.
Original shipping charges are non-refundable.

MISSING OR DEFECTIVE ITEMS

Contact us within 14 days of receiving your order at service@minoukids.com to report a problem and receive further instructions.

EXCHANGE

In order to serve you most efficiently, we do not offer merchandise exchanges. You’ll get the right size or color faster if you simply place a second order. Once we receive your return, we’ll credit your account.

STORE CREDIT

  • Store Credit can only be used at minoukids.com
  • Store Credit cannot be transferred to another person or account.
  • Please treat Store Credit like cash.
  • Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected “Store Credit” as the refund method.
  • Store Credit may be used to purchase gift cards to our store.
  • Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
  • Store credit never expires.
  • Store credit is provided in U.S. Dollars.
  • Your use of the Store Credit constitutes your agreement to our Terms.
    For more information about Store Credit, please email us at service@minoukids.com.